How it works
How File & Serve Works
One connected workflow handles the service destination, travel calculation, documents, instructions, payment, attempts and proof record.
Connected workflow
From destination postal code to proof record
Select service and calculate travel
Choose the service option and enter the actual destination postal code. The existing calculator determines distance from the nearest File & Serve office and shows applicable travel.
Upload documents
Upload the final supported documents. The existing system verifies page count for printing and connects the files to the request.
Provide client, recipient and address details
Complete the contact information, service address, recipient identity, access instructions, file reference, and due date.
Review current pricing and pay
The operational request page displays selected service, printing, travel, add-ons, HST and the total before secure online card payment. If you have an issued promotion code, apply it before payment and review the verified discount and total. Eligible charges and validity dates depend on the code; accepted discounts are deducted before HST.
File & Serve reviews and dispatches
The assignment is reviewed for completeness, availability, location, timing and instructions. Acceptance does not guarantee successful service.
Receive updates and proof record
Attempts and outcomes are recorded. Service Confirmation / Proof of Service is included. For our own completed service, affidavit preparation ($25 per affidavit) plus independent commissioning ($25 per affidavit) is $50 + HST per affidavit; commissioning only with your complete, unsigned same-job affidavit is $25 + HST per affidavit. The actual server reviews and swears or affirms the facts before a different authorized commissioner. If all purchased attempts on any paid local or other-cities plan are exhausted without successful service, request one more attempt for the same job, recipient and documents at an address already included in the paid order, in that selected address’s recorded city for $100 + HST ($113); an office-issued payment link and scheduling review are required, with no repeat mileage or printing charge. A new city or address not included in the paid order uses a new request with automatic plan and travel calculation.
Court Runner
Book administrative courthouse attendance
Choose Court Runner for a standalone visit or add it to a process-serving order: $95 + HST for one file, one visit and up to 60 minutes of courthouse work and waiting, including eligible local travel. Outside-area Ontario court travel is calculated automatically at $0.85/km beyond 25 km from the nearest London or Sarnia office, once per dedicated court visit. It is itemized separately from any process-serving travel before payment. Outbound and return billable kilometres beyond the included 25 km zone are charged; no travel-time fee is added. Routine filing with a process-serving order on an available local route remains $50 + HST for one file and up to 30 minutes; choose only one option for the same task.
Provide the courthouse address and postal code, file reference, requested task, documents, supplied deadline, collection authority where needed, and your extra-time limit. The office reviews the instructions, court procedures and availability before dispatch. Payment does not guarantee filing acceptance or record availability.
Extra time is $20 + HST per additional 15-minute block started, only within your authorized limit, and is itemized separately after attendance. Unused authorized time is not charged and there is no automatic card debit. Expenses need advance agreement; archives, records not yet ready, or work requiring multiple visits need a written quote before payment. See Court Runner scope, pricing and repeat-visit terms.
Find the right starting point
Service and city pages explain what to prepare
Use the service pages to understand the available administrative support and the service-area pages to identify local coverage. Every request then returns to the same File & Serve intake.
One connected record
Keep the assignment details together
- Destination postal code and travel
- Uploaded documents and page count
- Client, recipient and address information
- Service instructions and due date
- Current pricing, HST and payment
- Status and proof records when available
Questions
Frequently asked questions
Do I request service from a city page?
The city page links back to the existing request page. The operational record is created only through the current workflow.
Can I see status after submitting?
Use the current tracking or client portal features when access and a valid record have been issued.
Does a city or resource page change pricing?
No. The current request page, selected options, destination postal code and uploaded documents determine the amount shown before payment.
Does File & Serve provide legal advice during the process?
No. The service is limited to process serving, filing attendance when feasible, records, and related administrative support.
Start the existing workflow
Ready to submit a service address and documents?
The request page keeps the postal-code distance calculation, documents, instructions, pricing, HST and payment in one operational record.
Affidavit quantities and commissioning only
Our standard online service prices one separate affidavit for each named service recipient in this order; the selected affidavit option applies to all listed recipients. Preparation is $25 and independent commissioning is $25 per affidavit, plus HST. Multiple pages, alternative addresses, visits or process servers do not multiply the affidavit quantity. Commissioning only requires a fully completed, unsigned form for each recipient after service; a blank form does not qualify. Different scopes or existing agreed prices must be confirmed with our office before payment. Accepted quotes and paid orders keep their agreed prices. This is our service-pricing policy, not a statement that every court requires separate affidavits in every case.